By Rick Outzen
Behind the scenes at Santa Rosa County’s emergency center
Gulf Breeze City Manager Buzz Eddy asked Councilman Beverly Zimmern and me to man the city’s desk at the Santa Rosa County Emergency Operations Center in Milton on Friday, Sept. 17. Gulf Breeze was digging out from under the aftermath of Hurricane Ivan, but we needed help. And simple phone calls to the EOC were not getting it done.
Beverly and I arrived in Milton wearing our official City of Gulf Breeze polo shirts, carrying legal pads and holding a long list of needs. But nothing could have prepared us for life at the EOC.
For the next four days, we got a crash course in disaster relief and its accompanying bureaucracy. Requests that seemed simple on the surface — generators, water, ice, food and portalets —went unfulfilled without tracking numbers, correct addresses and contact persons. No matter how hard I argued that Gulf Breeze was such a small town that addresses didn’t matter, (“Just get there and we’ll find a place for it,” I insisted.) we had to follow the system.
Gov. Jeb Bush, Congressman Jeff Miller and Sen. Bill Nelson showed up about noon. Within 20 minutes, Beverly was giving Jeb a hug and we got some two-on-one time to press for the repair of the Pensacola Bay Bridge. The Governor was warm, sincere and genuinely concerned. The only other thing I remember about that day was state Rep. Greg Evers being there for the Governor’s visit, but disappearing the second Jeb left. We never saw Evers again.
On Saturday, Sept. 18, I kept hearing on the radio how Escambia County had five comfort stations and were handing out water, ice and food. Santa Rosa County had no such distribution sites. I, along with County Commissioners Robert Hilliard, Gordon Goodin and Don Salter, began demanding something had to give. I must admit that I did my complaining quietly on the side at first ”’ fearing any loud protests would be like complaining to a waiter before he delivers your food. You don’t want him peeing in your soup. The state and federal officials listened to the commissioners. Slowly the relief efforts started to move. Trucks were showing up and finally we got a sense that help really was on the way.
By Sunday, Sept. 19, the lack of organization in the unincorporated areas of south Santa Rosa County began to take its toll. Commissioner Buck Lee had yet to come to the EOC — rumor had it that his neighborhood took a major hit. His successor John Broxson was there, however. The water, ice and food stations were too few and poorly manned. Gulf Breeze had limited supplies and had restricted access to its city to prevent sight-seers, possible looters and ensure its citizens had adequate relief supplies. Tempers flared. I had one EOC official threaten to move our city’s water, ice and food to a location down U.S. Highway 98— which had me livid.
Needless to say I used a few choice words of which my mother would not be too proud. But Gulf Breeze kept its comfort station. We also got more supplies, so that we could take care of people living outside the city.
Monday, Sept. 20, was the true action day. Finally, all the orders we had placed over the past three days started arriving. The water system finally had gained pressure. Power was gradually being restored. Beverly was highly successful playing the good cop to my bad cop and was getting results right and left. I went into politician mode — attending the press conference, doing radio interviews and thanking county officials for their efforts. I still hadn’t shaved since Ivan hit, because I wanted it to be visual reminder to the EOC of the conditions in the south end of the county.
Beverly and I agreed we had done all we could and it was time for the professionals and the paid staff to take the disaster relief to the next level. We needed to get back to repairing our own homes. As frustrating as the last four days had been, we were seeing some of the fruits of our efforts and all of the hard work by some other people in the EOC.
We learned a great deal about the FEMA/EOC system and about how to be better prepared for the next emergency. I just hope we don’t have to use these lessons learned any time soon.
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